For 10 years, I've managed operations at Apple, resolving 150-250 high-priority escalations weekly, coordinating across teams, and turning broken processes into systems that work. But the part of that work I've always loved most was the coordination: defining timelines, aligning stakeholders, managing design teams, documenting process improvements.

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I've spent three 6-month rotations formalizing that work. User Acceptance Testing taught me how to validate systems at scale. Software Quality Engineering taught me how to manage risk and communicate across technical teams. Response Validation taught me how to work with ambiguity and adapt when requirements shift.

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Outside of Apple, I co-founded Austin Summer Carnival, a cultural music festival that grew from 300 to 800 attendees in three years while I managed production, brand, ticketing, talent, and design simultaneously. I built Krystal Entertainment's web presence from zero to a platform that converts referrals into booked consultations. I've been designing, coordinating, and shipping work for 20 years.